Terms of Service

1. Acceptance of Terms

By accessing and using the DC Export LLC website (www.dcexportusa.com) and our services, you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you should not use our website or services. These Terms apply to all visitors, users, customers, and suppliers who access or use our website and services.

2. Company Overview

DC Export LLC is a Houston, Texas-based company specializing in the distribution and supply of industrial, institutional, and commercial products to government agencies, schools, municipalities, and public institutions across all 50 states. Our divisions include H-Pro (hardware and park equipment), ProCare (veterinary and shelter solutions), WaterWorks (hydraulic and water-control systems), and InkWorks (institutional printing services).

3. Products and Services

3.1 Product Information

We make every effort to display our products accurately on our website, including descriptions, specifications, and images. However, we do not warrant that product descriptions, pricing, or other content on our website is accurate, complete, reliable, current, or error-free. Product availability is subject to change without notice.

3.2 Pricing

All prices displayed on our website are in U.S. dollars and are subject to change without prior notice. Prices do not include applicable taxes, shipping, or handling charges unless otherwise stated. For government procurement, pricing may be subject to specific contract terms and GSA schedule rates.

3.3 Quotes and Orders

Quotes provided through our website or by our sales team are valid for 30 days unless otherwise specified. All orders are subject to acceptance by DC Export LLC. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.

4. User Accounts

When you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate and complete registration information
• Update your information to keep it current
• Notify us immediately of any unauthorized use of your account
• Not share your account credentials with third parties

5. Government Procurement

DC Export LLC is registered and compliant with federal, state, and local government procurement requirements. Orders placed by government agencies may be subject to additional terms and conditions as specified in applicable government contracts, purchase orders, or procurement regulations. In the event of a conflict between these Terms and government contract terms, the government contract terms shall prevail.

6. Shipping and Delivery

Shipping times and costs vary depending on the product, destination, and shipping method selected. Estimated delivery dates are provided for informational purposes only and are not guaranteed. DC Export LLC is not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control. Risk of loss and title for products pass to the buyer upon delivery to the carrier.

7. Returns and Warranty

Returns are accepted within 30 days of delivery for products in their original condition and packaging. Custom or made-to-order products may not be eligible for return. All returns require prior authorization from our customer service team. Warranty terms vary by product and manufacturer. Please refer to the specific product documentation for warranty details.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, product descriptions, and software, is the property of DC Export LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by applicable law, DC Export LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) our website or services. Our total liability for any claim arising from these Terms shall not exceed the amount you paid to us for the specific product or service giving rise to the claim.

10. Supplier Terms

Suppliers who apply to partner with DC Export LLC through our Suppliers page are subject to additional terms and conditions as outlined in our supplier agreements. Submission of a supplier application does not guarantee acceptance into our supplier network. All supplier relationships are subject to our quality standards, compliance requirements, and business needs.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our website shall be resolved exclusively in the state or federal courts located in Harris County, Texas.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after any changes constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.

13. Contact Information

If you have any questions about these Terms, please contact us at: